Vapepie-USA

RETURN POLICY

💙 Customer Satisfaction Policy

At Vapepie, customer satisfaction is our top priority. If you’re not completely happy with your vape purchase, we’re here to help. Please read the following policy to understand how returns, cancellations, and refunds work.

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⭕️Order Cancellation Policy

You may cancel your order before it has been shipped or produced.
Once your order has entered the shipping process, it cannot be canceled.

✅️Eligible:Orders awaiting shipment or production.

❌️Not Eligible:Orders that have been shipped (tracking number generated).

If your cancellation is approved, afull refund will be issued to your original payment method within 3–7 business days.

📩 For cancellation requests, please contact us immediately at VapePie Customer Service:[email protected]

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📦Returns Policy

We accept product returns. Customers may apply for a return within 14 days of receiving the product.

To be eligible for a return:

The item must be unused
The item must be in the same condition as received
The item must be in its original packaging
A receipt or proof of purchase is required

🚫 Please do not send your purchase directly back to the manufacturer.

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🚚Return Shipping & Fees

Customers are charged for shipping only once (this includes return shipping).
No restocking fees are applied to returned items.

🔁 In cases of defective, damaged, or incorrect products, Vapepie will:

Cover all return shipping costs
Offer a replacement or full refund

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💳Refund Policy

Once your returned item is received and inspected, you will receive a confirmation email.

If approved:

Your refund will be processed within 3–7 business days
The amount will be credited to your original payment method
(Credit Card, PayPal, or Apple Pay)

Delayed or Missing Refunds

If your refund has not appeared yet, please follow these steps:

Check your bank account again
Contact your credit card company — posting times may vary
Contact your bank — processing times can differ

If you’ve completed all the steps above and still haven’t received your refund, please contact us for immediate assistance:

[email protected]

📌 Additional Terms

“Used or opened vape devices cannot be returned”
“Damaged/DOA items require photo/video proof within 48h”
“Vapepie reserves the right to deny returns not meeting conditions”

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⏳Late or missing refunds Policy

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]

Please contact our Customer service at [email protected] to get the return address

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📍Return Address

To obtain the correct return address, please contact our customer service team at :
📧[email protected]
We will provide the nearest return location based on your region (U.S. or international).